Humane tech Support? Yup, Intel's Got It
Jun. 15th, 2007 01:45 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
howeirdLast night I plucked the two motherboards out of the garbage, took down their serial numbers and rev numbers and this morning called Intel to find out what it would cost to have the CPU sockets replaced. I told the support fellow I'd bent some pins by not knowing how to put the processor in without dropping it.
"You were honest," he said, "I will send you replacements under warranty".
Wow.
Not only that, but he is sending the socket caps, without which Intel won't accept the returned boards. All I need to pay is shipping.
This translates to about $300 worth of good will.
Compare this with ASUS, which refused to honor their warranty when they boxed up a motherboard with broken CPU socket pins.
"You were honest," he said, "I will send you replacements under warranty".
Wow.
Not only that, but he is sending the socket caps, without which Intel won't accept the returned boards. All I need to pay is shipping.
This translates to about $300 worth of good will.
Compare this with ASUS, which refused to honor their warranty when they boxed up a motherboard with broken CPU socket pins.
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