RMA Madness
Jun. 14th, 2007 10:09 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
howeirdWent online for an RMA to return my broken Western Digital hard drive. Once again it was simple and the drive comes up as still under warranty. Had to install a printer driver in the laptop to print out the shipping label.
Intel doesn't have such a system, I had to phone them this morning about the motherboard. It's a 2-step process. First, you talk to a call center person who gets the initial info and gives a case number. Mine sounded like a 14-year-old in Nebraska. She transferred me to a tech support rep, who sounded Middle Eastern and far away. His accent was very difficult to understand but he spoke slowly and repeated everything, and I'll bet he's a top notch tech support guy in whatever is his native tongue. He said his name was Thomas, but it wasn't convincing. He asked all the right questions, and we established that although the board was confirmed dead, it would not have worked with the processor I have. A newer rev of that board might. So he is sending me the latest rev, but he still recommends a different processor.
Turns out the board which does support this CPU is the one on order from TigerDirect. I may just buy one at MicroCenter tonight and sell the TigerDirect one on eBay when it arrives, since it has a down-rev processor in it (dual core instead of quad).
Intel doesn't have such a system, I had to phone them this morning about the motherboard. It's a 2-step process. First, you talk to a call center person who gets the initial info and gives a case number. Mine sounded like a 14-year-old in Nebraska. She transferred me to a tech support rep, who sounded Middle Eastern and far away. His accent was very difficult to understand but he spoke slowly and repeated everything, and I'll bet he's a top notch tech support guy in whatever is his native tongue. He said his name was Thomas, but it wasn't convincing. He asked all the right questions, and we established that although the board was confirmed dead, it would not have worked with the processor I have. A newer rev of that board might. So he is sending me the latest rev, but he still recommends a different processor.
Turns out the board which does support this CPU is the one on order from TigerDirect. I may just buy one at MicroCenter tonight and sell the TigerDirect one on eBay when it arrives, since it has a down-rev processor in it (dual core instead of quad).
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