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The car didn't get done till 10:30, but considering the parts snafu, that was pretty fast service. And now my front passenger door locks, which is a good thing. A little before 10 I checked on the status, and they thought it might be another hour and a half, so I was going to opt to take the shuttle to work (which is probably what I should have done in the first place) but it was a 15-minute wait for the shuttle, and it looked like the repair would be done about the same time I reached the office. Which turned out to be the case.

So, Toyota of Sunnyvale gets high marks from me. Their parts department screwed up, but they made up for it by finding the right part, getting it delivered quickly, and keeping me updated. They also knocked $25 off the repair price to help compensate. I saw them treating all their customers well, it wasn't just my charm and good looks.

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howard stateman

September 2022

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