info: Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
info: Thank you for contacting Qwest. My name is Seann G. How may I help you today?
Howard: I am trying to call my parents, 206-723-2432 and the call is intercepted by some recording asking to re-enter the number
Seann G: OK...?
Howard: they recently moved across town, but the number had been working April 15
Seann G: I'm not sure what I can do.
Howard: they do not have voicemail service
Seann G: Well, if there is a problem, they would have to let us know. Do you have any other means of contacting them, like email?
Howard: no, they use dial-up for email
Howard: please consider this a service request
Seann G: Unfortunately, since it's not your account, I can't. I'm sorry.
Howard: that's not acceptable. please escalate this to your manager
Seann G: But it's not your account. No amount of escalation will help because it's a legal issue. The only thing I can suggest is to call the operator and see if they can get through.
Howard: I am not in the Qwest calling area, my operator won't be able to do anything
Howard: how about you have a Qwest operator try the number?
Seann G: With all due respect, I can't do that because that's not my job.
Howard: with all ndue respect, get me in touch with your manager
Seann G: The FCC is very clear on what can be done with accounts and unless I have the account holder on, I cannot legally do a single thing to the account.
Howard: I'll be sending Qwest management a copy of this chat
Seann G: That's perfectly fine, and they will tell you exactly the same thing.
Howard: no, they will not
Seann G: I can promise you that after 4 years of working here that is exactly what they will do.
Howard: they will recognize the account holder has no way to contact them and handle this
Seann G: It's not your account therefore we cannot legally tough it.
Seann G: *touch
Howard: Manager
Howard: Manager
Howard: Manager
Seann G: If your names was on the account, I would but the law is very clear.
Howard: your full name and employee number, please?
Seann G: Because this is a legal issue, and not a Customer Service issue, I am not required, nor obligated to provide that because the account in question is not yours.
Howard: your full name and employee number, please?
Seann G: Because this is a legal issue, and not a Customer Service issue, I am not required, nor obligated to provide that because the account in question is not yours.
Howard: I am asking you as the person who is preventing my parents from getting help on their phone service
Howard: I am your customer at the moment,
Seann G: Customer service would be more than happy to discuss this with you if you call 1-888-285-0060.
Howard: thanks. That wasn't so hard now, was it, Seann?
Seann G: Thank you for using Qwest.com today. Our goal is to provide you with excellent service. If you need further assistance, please <a href="" http://www.qwest.com/customerService"" target=""_blank"">click here for additional customer service options on Qwest.com. We invite you to learn how to surf safer and smarter online. <a href=""http://www.incredibleinternet.com/index.php?referrer=qwest_chat"" target=""_blank"">Click here to visit the Incredible Internet site and get online safety certified.
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I do wish I could figure out an easy way to do that.
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